Wireless Troubleshooting Guide

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Mac Users

Should your device lose its connection with Eduroam you can follow the steps below to troubleshoot.

Mac Users

Mac computers can sometimes continue to have problems and need a few extra steps. If your Mac computer still has difficulty connecting, clear out the old Haverford-Secure and or Eduroam network settings by following these instructions : 

Step 1: Click on your Wireless Network icon on your menu bar

Step-1

Step 2: Click on “Open Network Preferences”
Screenshot 2014-05-08 15.21.01(2)

Step 3: Select Airport on the left hand side. Turn Airport off and then select advanced

Step-3--Select-Airport-on-the-left-hand-side-Turn-Airport-off-and-then-select-advanced

Step 4:  Clear out any Haverford Network Names (Haverford-Secure, Eduroam, Guest, Connect, etc). To clear out the network names, select the network and click the Minus sign (-).

Step-4--Clear-out-any-Haverford-Network-Names--Haverford-Secure-Guest-Connect--etc-

Step 5:  Go to System Preferences and click on Profiles (10.7 and Later)

Step-6--Go-to-System-Preferences-and-click-on-Profiles--107-and-Later-

Step 6:  Delete Haverford Profile (10.7 and Later). Select the profile and click the Minus sign (-).

Step-7--Delete-Haverford-Profile--107-and-Later-

Step 7: From the Finder, click on Go then select Utilities

Step-8--Click--on-Desktop-Go-Utilities

Step 8: Select Keychain Access

Step-9--Open-Keychain-Access

Step 9: Clear out certificates and keychain passwords for Haverford-Secure (aruba-master… And DigiCert)

Step-10--Clear-out-certificates-and-keychain-passwords-for-Haverford-Secure--aruba-master-And

 

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